Support

Questions, problems or ideas? Email support@trewlo.com. We aim to reply within a few business days.

In the app, you can also tap Report a problem on a recipe, or use Send feedback in Settings.

Frequently asked questions

How do I save a TikTok recipe?

In TikTok, tap Share, then choose Recipe Saver (or copy the link and paste it into the app). We read the recipe from the video's public caption, if the caption includes it.

Why can't I import an Instagram link?

Instagram requires a login to view posts, and we won't ask for your Instagram password. Take a screenshot of the caption and import the screenshot instead.

What does the “?” on a recipe mean?

It means the app isn't sure about that value, for example a faded quantity on an old card. Check it against the original and tap to fix it. Values without a “?” can also be wrong, so check the whole recipe before you cook.

Can Recipe Saver tell me if a recipe is safe for my allergies?

No. Recipe Saver isn't medical, allergy or nutrition advice, and it can't tell you a recipe is safe to eat. Recipes can be missing ingredients or have them wrong. Always check the full ingredient list and product labels yourself.

How does the family cookbook work?

Create a family library in the app (Pro) and invite family members who are 18 or older. Everyone in the library can see and add recipes. You can leave or remove a library at any time.

How much does it cost?

Saving recipes is free, from every source. Pro costs $4.99 per month or $29.99 per year, billed through Apple, and adds creating a family cookbook, the weekly meal plan, combined grocery lists, step timers, the cookbook PDF and more card scans. There's no forced trial and no weekly plan.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, then Recipe Saver, and tap Cancel Subscription. You keep access until the end of the period you've paid for.

How do I get a refund?

Purchases are processed by Apple, so refunds are handled by Apple at reportaproblem.apple.com. If something isn't working, email us too and we'll try to fix it.

How do I delete my account and data?

In the app, go to Settings, then Delete Account. This deletes your account and the recipes and photos stored on our servers. You can also email privacy@trewlo.com and we'll do it for you.

Is my data sold or used for ads?

No. There are no ads and no tracking SDKs, and we don't sell your data or share it for advertising. We use a few service providers to run the app; the privacy policy lists them.

Still stuck?

Email support@trewlo.com with your iPhone model, iOS version and, if you can, a screenshot. For privacy requests, write to privacy@trewlo.com.